Frequently Asked Questions
Everything you need to know about your ELEGOO experience.
What is the typical shipping time for 3D printers and resins?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your proximity to our local warehouses in the US, EU, UK, or AU.
Do ELEGOO products come with a warranty?
Yes, we provide a 1-year limited warranty on the entire printer (excluding consumables like LCD screens, FEP film, and nozzles) and specialized support for any manufacturing defects.
What is your return policy for unopened items?
We offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
Where can I find the latest firmware and slicing software?
You can download the latest firmware, drivers, and recommended versions of Chitubox or Lychee Slicer directly from the 'Support' section on our official website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Shop Pay depending on your region.
How do I get technical support for a print failure?
Our technical team is available via email. For the fastest resolution, please provide your order number, printer model, and clear photos or videos of the printing issue.